These Terms and Conditions (“Terms”) outline the rules and responsibilities governing the use of services provided by Pearl Lemon Events (“we,” “us,” “our,” or “the Company”). By making a booking, confirming a quote, or using any of our event management services, you (“the Client,” “you,” “your”) agree to comply with and be bound by these Terms.
Please read these Terms carefully before confirming your booking. If you do not agree with any part of these Terms, you should not proceed with a booking or engage our services.
Pearl Lemon Events is a professional event management company providing full-service event planning and coordination for corporate events, weddings, private functions, and public festivals across the UK.
Business Name: Pearl Lemon Events
Website: https://pearllemonevents.com/
Email: info@pearllemongroup.com
Telephone: +442071833436
Registered Address: 3rd Floor, 20-21 Bloomsbury Way, London, WC1A 2TH
These Terms apply to all services offered under the Pearl Lemon Events brand.
We offer a detailed range of event management services, including but not limited to:
All services may be customised based on the Client’s event size, location, and specific requirements. All quotes are provided in writing and are valid for 14 days unless otherwise stated.
A booking is considered confirmed only once:
Once a booking is confirmed, these Terms become legally binding.
Provisional bookings will be held for up to 7 days. If no deposit is received within that time, the date may be released to another client.
All prices are quoted in GBP (£) and are subject to VAT where applicable.
Cancellations must be made in writing (by email). Refund eligibility is based on the notice period before the event date:
Deposits are non-refundable under any circumstances once booking confirmation has been issued.
In the unlikely event that we must cancel due to unforeseen circumstances (e.g., illness, equipment failure, or extreme weather), we will:
We will not be liable for additional costs or damages incurred as a result of cancellation beyond the refund of direct payments made to us.
If the Client requests changes (such as guest count, location, or timing), we will accommodate these whenever possible. Any alterations must be confirmed at least 7 days before the event.
Changes made within 7 days may incur additional charges, particularly where stock, staff, or logistics are affected.
We operate nationwide across the UK. Travel costs are included in most quotes but may vary for remote locations or difficult access sites.
The Client is responsible for ensuring that:
If access is delayed or restricted, the service start time may be affected. No refunds or discounts will be provided for delays outside our control.
We arrive at least 60-90 minutes before the service start time to complete setup.
All equipment, ingredients, and service materials remain the property of Pearl Lemon Events. Clients are not permitted to move, adjust, or operate equipment without permission.
Any loss or damage to company property caused by guests, staff, or venue negligence may result in repair or replacement charges.
We comply with all UK food hygiene, health, and safety regulations.
All staff hold Level 2 or higher Food Hygiene Certificates and are trained in allergen awareness, safe food handling, and crowd management.
The Client must ensure the event location is safe and suitable for food service, with appropriate space, ventilation, and crowd access.
If we believe the setup area poses safety or hygiene risks, we reserve the right to alter or refuse service until conditions are resolved.
We take allergies seriously.
All toppings and ingredients used in our catering services are clearly labelled with allergen information.
The Client must inform us in advance of any known dietary or allergen requirements among guests. While we take all reasonable precautions, cross-contamination may occur, and we cannot guarantee an allergen-free environment.
Pearl Lemon Events accepts no liability for allergic reactions if full disclosure of guest requirements was not made in writing before the event.
We plan setup and service times carefully according to event schedules.
If service is delayed due to circumstances beyond our control (including venue access issues, guest lateness, or weather), we will adapt where possible, but cannot guarantee full service time extension.
Additional time may be arranged in advance for a pre-agreed hourly rate.
The Client agrees to:
Failure to meet these responsibilities may result in service disruption without refund.
Pearl Lemon Events carries Public Liability Insurance up to £5 million, covering all services performed at events.
We are not liable for:
Our total liability under these Terms is limited to the total amount paid by the Client for the service in question.
We comply with the UK GDPR and the Data Protection Act 2018. Personal data collected during the booking process will be processed and stored in accordance with our [Privacy Policy].
Information is used solely for the purpose of managing bookings, coordinating events, and maintaining communication with clients.
We do not sell, rent, or share your data with third parties without a lawful basis.
From time to time, we may take photographs or short video clips of our setups or staff in action for promotional purposes.
We will never photograph identifiable guests without verbal consent.
If you do not wish your event or setup to be featured in our marketing materials, please inform us in writing before your event.
We are not liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to:
In such circumstances, we will make every reasonable effort to fulfil the booking or reschedule without penalty.
We aim to deliver high-quality service and customer satisfaction at all times.
If you are dissatisfied with any aspect of our service, please notify our on-site team immediately so we can address it in real time.
Formal complaints must be submitted in writing within 7 days of the event. We will investigate and respond within 14 days of receiving your complaint.
If a dispute cannot be resolved directly, both parties agree to pursue mediation before considering legal proceedings.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update or modify these Terms at any time. Changes will take effect once published on our website.
Continued use of our services or acceptance of quotes after updates constitutes acceptance of the revised Terms.
These Terms, together with any confirmed quotation or written correspondence between the parties, constitute the entire agreement between the Client and Pearl Lemon Events.
No other verbal or written agreements shall apply unless expressly agreed in writing.
For questions or concerns about these Terms and Conditions, please contact:
Pearl Lemon Events
Email: [Insert Contact Email]
Address: [Insert Registered Office Address]
Phone: [Insert Contact Number]
